Add a live chat widget to EmDash

Live chat and support widgets (Intercom, Crisp, Tawk.to, HubSpot chat and others) are a script you paste into your pages. With Header & Footer Code you add it once and choose exactly where it appears.

Add the widget

1. Copy the install snippet from your chat provider. It’s usually a <script> tag with your workspace or site ID.

2. In Header & Footer Code, choose New snippet and paste it.

3. Use these settings:

   Setting	Value	Why
   Placement	Body end	Widgets aren’t needed for the first paint; loading last keeps pages fast.
   Priority	10	Default. Raise it if other body-end scripts must run first.

4. Save and reload your site. The chat bubble should appear.

If your provider’s instructions say to put the code in the <head>, use Head instead.

Show it only where it helps

Use targeting to limit the widget:

Goal	Include paths	Exclude paths
Support and pricing pages only	/support, /support/*, /pricing
Everywhere except checkout		/checkout, /checkout/*
Only on blog posts	/blog/* and Page kind Content pages
English pages only	Locales en

Exclude always wins over include.

Test before you go live

Start with Include paths set to one page you can check, such as /support. Once the widget looks right there, change the targeting to where you really want it. To pull it quickly, switch the snippet Off from the list.

Common problems

Symptom	Fix
Bubble doesn’t appear	Check the snippet is On, the layout renders <EmDashBodyEnd />, and the targeting matches the page.
Two bubbles	The widget is also in your theme or loaded through GTM. Keep one.
Slows the page down	Keep it at Body end and limit it to the pages that need it.